Terms of service

Refund policy

Payments made for media preservation are not refundable. In the case that a customer is dissatisfied with the quality of a film, video, or audio transfer, we may, at our option, offer to redo the transfer.

Handling of media, liability

The Department of Communication Arts will make every effort to safeguard media which customers provide us, and to handle damaged or fragile media with great care. However, we cannot guarantee its condition, nor guarantee that what you provide us can be successfully converted to digital format(s).

Additionally, we will not be held liable for media or hard drive(s) onto which it is transferred, that is lost or damaged during shipping. We recommend, but do not require, that you insure your shipment for a suitable value, regardless of carrier(s) used. 

Privacy

The Department of Communication Arts does not sell, rent, trade or distribute any personally identifiable information obtained from customers to a third party, except in cooperation with government agencies or as required by law. 

• When customers purchase media preservation services, we may use information such as their name and email to communicate about this and other services. Customers will have the opportunity to opt out of email lists if they choose.
• When customers access the media preservation website, we use common browser-based technologies like cookies for purposes such as:
• Maintaining user logins (sessions)
• Tracking website usage statistics

Doing Business As (DBA)

Your credit card statement will show our Doing Business As (DBA) name as UW Communication Arts.

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Please contact the Department of Communication Arts at mp@commarts.wisc.edu if you have any questions.