Terms of service
Refund policy
Payments made for media preservation are not refundable. In the case that a customer is dissatisfied with the quality of a film, video, or audio transfer, we may, at our option, offer to redo the transfer.
Handling of media, liability
The Department of Communication Arts will make every effort to safeguard media which customers provide us, and to handle damaged or fragile media with great care. However, we cannot guarantee its condition, nor guarantee that what you provide us can be successfully converted to digital format(s).
Additionally, we will not be held liable for media or hard drive(s) onto which it is transferred, that is lost or damaged during shipping. We recommend, but do not require, that you insure your shipment for a suitable value, regardless of carrier(s) used.
Client media is viewed by Media Preservation staff throughout the transfer process to verify consistent signal levels and the quality of the transfer. Digitized client media is stored on secure servers for up to six months to guarantee client receipt of the media in the unlikely event of drive failure or for reference in the case of order disputes. Old media is then purged from our systems. Media can be purged sooner if requested. Client media is NEVER shared with third parties, unless explicitly requested by the client.
Privacy
The Department of Communication Arts does not sell, rent, trade or distribute any personally identifiable information obtained from customers to a third party, except in cooperation with government agencies or as required by law.
- When customers purchase media preservation services, we may use information such as their name and email to communicate about this and other services. Customers will have the opportunity to opt out of email lists if they choose.
- When customers access the media preservation website, we use common browser-based technologies like cookies for purposes such as:
- Maintaining user logins (sessions)
- Tracking website usage statistics
Doing Business As (DBA)
Your credit card statement will show our Doing Business As (DBA) name as UW Communication Arts.
###
Please contact the Department of Communication Arts at mp@commarts.wisc.edu if you have any questions.